Sunday, February 12, 2012

No time to say goodbye to Virgin Media (and the bearded one)

I am finally free of Virgin Media and its anti-trade union bearded one! I think that I have been a customer of the cable company (in its various reincarnations) for about 15 years. You can click on the label "Virgin media" below for the back ground. When I saw that disgusting video Richard Branson put out attacking trade union recognition I felt I had no choice but to leave.

It has been quite a journey. I've been shouted at and threatened by their managers, my phone deliberately cut off, complaints ignored and then finally given 4 minutes notice by email that they were cutting off (again) not only my home telephone but this time my TV and broadband service in breach of my contract and against my express instructions!

They didn't dare charge me the £144 they had threatened, however to be honest that given that the senior management at Virgin are so nasty and malicious that I had half expected them to cut me off again. It's pretty pathetic and vindictive. But this is what you come to expect if you are a Virgin Media customer.

Anyway, I am still continuing the fight and have asked for clarification on their useless responses to date and have even asked to be put back on Virgin (I know, I know...but 4 minutes to get someone else is clearly inadequate) until I can get an alternative provider. We will wait and see.

I will post soon on how to to cancel your Virgin Media service. There are much better and cheaper providers out there. The real problem I think with Virgin Media is that it acts like a monopoly and that is why it has such a poor service ethos and is so expensive and unresponsive. I have some ideas on this front. So watch this space.

(ps I love this "Time to Say Goodbye" song and like to post it whenever possible)
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