Update to last Thursday’s post about being charged a fee by a dodgy ATM. I emailed my bank to complain and eventually today I received the following uninformative reply: -
"Thank you for your email.
Please be advised this is an independent link machine and we have no relationship with the ATM provider. I am unable to advise you how to raise a complaint other than to contact the ATM provider direct.
Regards
Irene
****** Bank
I have replied (as you do)
“This is a totally inadequate response. I believe that I have been deceived of money by a company who you or your agents authorised my account to be debited.
It is entirely unclear who or how I am supposed to contact this "ATM provider".
I wish to make an official complaint about this response. Please note that I do not blame any individual worker, rather senior management have failed to train or provide sufficient support to staff on how to properly answer enquires.
Please also email me a copy of your complaints procedures”.
I have also looked at my ATM receipt (which luckily I have not lost or eaten). It is headed “Cashpoint ATM” which I assume (but it’s not clear) refers to Cashpoint PLC. So I have emailed them as well to make a complaint. Let’s see what happens.
