“Whilst they welcome the bright and friendly reception area in a more accessible location for local people, they are concerned about the lack of safety screens. An independent Health and Safety report confirmed the unions (UNISON and GMB) fears that the low unscreened reception disks represent a real safety risk.
A UNISON spokesperson said "We want to give the best service possible to Homeless People. Unfortunately over recent years the Council and government policy have seen Council homes sold off and inadequate building of social housing. Rules on providing homes for homeless have got tougher and tougher. Inevitably in a minority of cases the understandable frustrations of homeless people, sometimes facing desperate circumstances, are taken out on staff they see. There have been dangerous incidents in the past. We believe a screened environment provides safety for staff, and enables them to provide the best service possible for local people".
What this means in real money is that staff trying to give a good service in very difficult circumstance are going to be at much greater risk of serious assault (or worse). Screens have been removed and there is no adequate protection for staff from being assaulted by clients. If management do not provide a safe working environment there will be a ballot for strike action. We have got no choice.
Picture above is of HPU safety reps Mohammed Yunis (GMB), Agnes Rogers (UNISON) and Kieran Floyd (UNISON) with management during the inspection last Wednesday.





















