My own personal blog. UNISON NEC member for Housing Associations & Charities, HA Convenor, London Regional Council Officer & Chair of its Labour Link Committee. Newham Cllr for West Ham Ward, Vice Chair of Local Authority Pension Fund Forum, Pension trustee, Housing & Safety Practitioner. Centre left and proud member of Labour movement family. Strictly no trolls please. Promoted by Luke Place on behalf of J.Gray, Newham Labour Group, St Luke’s Community Centre, E16 1HS.
Wednesday, August 01, 2007
Thieving, Robbing Bankers UPDATE
Update to last Thursday’s post about being charged a fee by a dodgy ATM. I emailed my bank to complain and eventually today I received the following uninformative reply: -
"Thank you for your email.
Please be advised this is an independent link machine and we have no relationship with the ATM provider. I am unable to advise you how to raise a complaint other than to contact the ATM provider direct.
Regards
Irene
****** Bank
I have replied (as you do)
“This is a totally inadequate response. I believe that I have been deceived of money by a company who you or your agents authorised my account to be debited.
It is entirely unclear who or how I am supposed to contact this "ATM provider".
I wish to make an official complaint about this response. Please note that I do not blame any individual worker, rather senior management have failed to train or provide sufficient support to staff on how to properly answer enquires.
Please also email me a copy of your complaints procedures”.
I have also looked at my ATM receipt (which luckily I have not lost or eaten). It is headed “Cashpoint ATM” which I assume (but it’s not clear) refers to Cashpoint PLC. So I have emailed them as well to make a complaint. Let’s see what happens.
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3 comments:
love the pic -one of my favourite films! Where u find? kat
Sorry Kat - Can't remember to be honest,it is a good photo from a brill film. Wonder what the kids make of it nowadays?
is it not the Lavender Hill Mob. I think there is Alec Guiness in the background
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